The below sections sets out the basis of the full agreement between Ropo Demure, the client(s), and assigned make-up artists. It is essential that client(s) read these fully. Should you have any queries please contact Ropo Demure before accepting. This contract is governed by the law of England and Wales. By proceeding to book, you are accepting these terms which will be incorporated into your agreement.
In the event of any changes/cancellation made under this contract, client(s) must do so in writing and must obtain the signature of all parties. In the event of changes of agreed dates by client(s), efforts will be made by Ropo Demure for their services to be rescheduled to the new date.
An agreement is made by client(s) that under such circumstance, any expenses including but not limited to deposits and fees that are non-refundable and non-transferable, remain as stated, and are the sole responsibility of the client(s). There may also be additional charges above and beyond those set in the original contract.
It is further understood by the client(s) that last minute changes can impact on the quality of the service they receive. Ropo Demure is not held liable for any compromise that may impact on quality. If the client(s) changes the date/location from that which has been initially agreed upon and Ropo Demure is unavailable to provide their services, then Ropo Demure is released from all contractual obligations and shall in no way be held responsible or liable for non-performance.
The client(s) also forfeits all costs for non-compliance with this agreement.
Cancellation by the Client(s):
Should the client(s) wish to cancel, deposits are non-refundable.
Cancellation by Ropo Demure:
Ropo Demure cannot be held responsible for any natural disasters or events beyond their control. This includes earthquakes, floods, fires, or any other natural or human acts. In the event of unforeseen circumstances such as an accident, severe illness, family emergency or inclement weather conditions affecting Ropo Demure from getting to the client(s) on the set date, Ropo Demure is obliged to refund unearned fees and do their best to find a replacement artist. Ropo Demure cannot be held responsible if a replacement artist cannot be found.
Ropo Demure reserves the right to cancel a booking without a refund, if at anytime during the booking the client(s) or any member of the their party becomes abusive, violent or displays any kind of offensive behaviour.
Lateness by the Client(s)
If the client(s) are late by more than 1 hour, a £20 fee will apply.
Lateness by Ropo Demure
If Ropo Demure is late by more than 1 hour, a £20 discount will be deducted from the client(s) total balance.
It is the responsibility of the client(s) to make a payment to Ropo Demure as contracted. In the event that payment has not been received within two weeks of being invoiced, Ropo Demure reserves the right to cancel the contract and the booking date & time may be claimed by other parties, without exception and without notice.
On the fixed day for the services required, the client(s) is responsible for the travel expenses and accommodation of Ropo Demure (if applicable), calculated as £1.00 per mile from Stevenage, Hertfordshire (SG2)
The Client(s) are also responsible of notifying Ropo Demure of any allergies that may affect the use of any cosmetic products on the client(s) skin and around their eyes. Ropo Demure is not liable for any allergic reaction that the client(s) may incur if there is a failure to provide such information.
Ropo Demure responsibility
Full permission is obtained from the client(s) for Ropo Demure to use any photographs of services provided, on their website for promotional purposes only.
Ropo Demure obtains full permission and shall allow the client(s) to use any photographs/videos in which Ropo Demure appears. This agreement can only be modified in writing and all changes must be agreed and signed by all parties, or by the acknowledgment of email received by both parties.
Any mutually agreed services that incur additional fees such as, travel expenses and accommodation must be paid by the client(s). This includes any tolls or parking charges either in hotels, car parks or meters.
A 50% payment of the total booking price is required as a deposit to secure the client(s) booking. Such deposit is non-refundable. The deposit is to be enclosed with this contract, with the remaining 50% balance due on the confirmed date.
Ropo Demure accepts payment by Bank transfer and Cash only.